It’s Saturday, and in a few scant hours I’ll be cruising the Huntington Beach area with the other guys on “the crew” - the aforementioned cast of characters who provide transportation services to those downtrodden individuals of society who suffer from sobriety impairment and/or driver’s license deficiency.
I didn’t ask to be initiated into this gang, nor did I sit down for an interview or fill out an application – I simply leased a taxi from the taxi company and while I was sitting in front of Max’s Sports Pub on Beach Boulevard one evening waiting for a call, ACE, who is the official "godfather of transportation for hire" much in the same way that James Brown was the "godfather of soul", pulled up alongside me in his spiffy black Town Car and asked what I was doing.
“Sitting in front of Max’s, waiting for a call”, said I.
We talked for awhile, mostly about taxi driving, and I told him of the few years experience I had gleaned by driving a taxi in Oregon, which pales significantly to his 30+ years of driving in Huntington Beach, but I must have said something right because he asked me if I’d be open to taking a few “personal calls”, meaning that he’d ring me up on my cell phone and hand off anything that he was too busy to take care of himself. I readily agreed, but I initially (and mistakenly) thought that I’d be picking up a few calls here and there between dispatch calls given by the taxi company – boy, was I in for an awakening.
When one leases a taxi from a taxi company, (depending on what the lease agreement states) one can go out and provide taxi services to people in a number of different areas and by different means. With our company, we can cover any area in Orange County except for the city of Anaheim (aka "Disney Resort") and John Wayne Airport (yes, we have an airport named after a movie cowboy, because if anything comes to mind when talking about the beaches of southern California, it's cowboys). Drivers need special permits for these places because otherwise every driver in Orange county would work at either of them and none would work elsewhere. A driver can take calls given to him/her by the taxi company through the dispatch service, wait in a taxi line with other taxis at a hotel or shopping mall, pull over to pick up people who “flag” a taxi, or take personal calls from people who know him/her and call directly. The latter method is how Ace and the crew operate, and on weekends the calls come in fast and furious.
I had a few “personals” while driving for the cab company in Oregon, but this was more than several years ago, before all drivers had cell phones, and the dispatcher detested taking personal calls for drivers – he’d rather have assigned a driver to a call, because (I guess) he felt like a personal secretary if he had to stoop so low as to simply pass out messages to drivers over the 2-way radio. It was in a driver’s best interest to refrain from pissing off the dispatcher at that time, and since personal calls pissed off the dispatcher, I didn’t make it a practice.
It’s a different story here in Orange County, given that I don’t even know who our dispatcher is. It’s a much larger operation and 2-way radios are a thing of the past. Each car is equipped with a computer terminal and each driver is required by county regulations to have a cell phone. When calls come from dispatch, they arrive as “instant messages” on the computer terminal and either get accepted or rejected by the driver, using the appropriate keys – not a word is exchanged between the dispatch service and the driver. On top of that, a driver needs to “post” on the computer terminal when he wants to take calls from the company dispatch, but according to the lease agreement, the dispatch is provided only as a service and the driver needn’t use it at all, so posting is optional. If a driver never posts he can still take his taxi out and run calls by some other method and there are no hard feelings. Ace claims not to have posted on the computer for 2 years. Tiny, in his white stretch limo, doesn’t even have a computer. Both of them make a living from the personal calls they have built up over the years. The handful of other drivers in the group, such as myself, post on the computer and take dispatch calls during the slower hours, but on weekend evenings it’s generally unnecessary.
I should explain that Tiny was a taxi driver for many years, but he isn’t anymore – he’s a limo driver. It’s a different licensing system for him, but it’s perfectly legal. He simply hires out his limo for a trip much in the same that you’d rent a limo for an evening. You’d pay something like $400.00 to the limo company to get a vehicle and driver for a 6 hour stint on a Saturday evening, and you’d pay about ten bucks to get in Tiny’s limo and have him take you from Surf City Saloon on Beach to downtown. There’s no meter, you’re just renting a limo for about 15 minutes. The only limitation he has is that he can’t take flags or walk ups, the person wanting to hire him must call and request him. The rest of us have meters and lease from one of the slew of taxi companies in Orange County. Ace and I, along with several other drivers, are with the same company whereas Kurt leases from a competitor and only on weekends.
We don’t generally run the meters for regular personals though – trips between certain areas of Huntington Beach and to outlying areas such as John Wayne Airport, Disney Resort and Los Angeles are “flat rated”, meaning that the driver quotes a certain fare before starting out and the passenger agrees to it. It’s a good idea to run the meter on a first time passenger, but the regular locals balk at it. On a run that’s made often, the passenger just hands me a 5, 10 or 20 dollar bill before jumping out and the fare hasn’t even been mentioned during the trip – it’s just what they always pay and will continue to pay as long as that particular trip is made.
I should point out on this very public BLOG that it’s illegal in Orange County, California for a taxi driver to charge over what the meter would read out for any given trip, so if a regular pays over that amount the balance is always considered to be a gratuity. The regulars know this, but I’m always careful to run the meter on a first timer so that they know they aren’t being overcharged. If Joe always goes from point A to point B in the city and always pays a ten-dollar bill but that trip meters out to seven bucks on average, Joe is always tipping three bucks, which he knows. There’s no jacking up the meter by “taking the long way” or inflating flat rates with this group – passengers are commonly referred to as customers and treated accordingly, with fairness and good service.
There’s no competition between us either, because we look out for each other and pass calls off to each other in a manner to ensure that everyone makes a living and that the customers are taken care of without having to wait too long. If I get a personal call while I’m on a rather long jaunt, I’ll call another driver in the group to see if he can handle it so that my customer won’t have to wait very long. I admit that I’m not crazy about the idea of some gorgeous blonde sliding her sweet rear end into Ace’s Town Car where she’ll get the feel of real leather along with the XM tunes (I drive a company lease car, which is a standard yellow taxi with vinyl seats and FM radio), because she’ll certainly call HIM from now on rather than me, but he’ll probably have several of his own personals stacked up already and hand her back off to me anyway.
That’s the idea of the whole thing, and I think that’s the ideology that Ace must have picked up on when he first spoke with me in front of Max’s. It’s a rare ideology among taxi drivers, but it’s one that works and ensures repeat business again and again and again..
It’s the Zen of taxi driving.